Cigna Group Health

Star Ratings

Value★★★☆☆3.0
Renewals★★½☆☆2.5
Claim Administration★★★★4.0
Customer Service★★★★4.0
Overall★★★½3.5

Who Cigna Is Best For

🌐

Multi-State & Remote Workforces

Cigna’s Open Access Plus PPO is a true national network — ideal for Colorado HQs with employees in multiple states.

⚖️

Professional Services Firms

Law firms, accounting practices, and consulting groups who prioritize white-glove service over price often prefer Cigna.

🛠️

Self-Funded Mid-Market Groups (100–500)

Cigna’s ASO (administrative services only) platform is one of the strongest in the country, with excellent data reporting and clinical programs.

💬

Employers Who Value Customer Service

Cigna consistently ranks near the top for member call-center satisfaction and nurse-line availability.

Why Colorado Employers Choose Cigna

  • LocalPlus & Open Access Plus networks: Flexible network tiers let employers trade network breadth for premium savings.
  • MDLive telehealth: Included 24/7 virtual care with strong utilization among members.
  • Cigna Total Health & Wellness Suite: Integrated care management, behavioral health, and chronic-condition coaching.
  • Level-funded Cigna + Oscar option: A competitive small-group product for 2–50 groups seeking ACA-alternative pricing.
  • Caveat: Cigna’s Colorado hospital network is narrower than UHC or Anthem — verify key hospitals are in-network before quoting.

Renewal Increase History

Cigna’s 15-year average renewal runs roughly 8.1% — above the Colorado peer average. Cigna tends to target margin aggressively, so small groups can see double-digit renewals if claims run hot. However, the carrier is often willing to negotiate meaningfully at the broker level on mid-market accounts.

Cigna Annual Rate Increases (2011–2025)

2011

8.8%

2012

8.1%

2013

7.5%

2014

7.8%

2015

7.4%

2016

7.6%

2017

8.0%

2018

7.7%

2019

7.2%

2020

5.8%

2021

7.4%

2022

9.2%

2023

9.8%

2024

9.5%

2025

9.0%

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Get a Cigna Quote

Cigna isn’t always the cheapest — but it’s often the right answer for multi-state groups that need true national network access.

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